Pursue the appropriate route to recovery.

Develop a case-specific strategy

The payment route, destination, timing, jurisdiction and evidence determine what can usefully be pursued. We assess potential routes rather than applying the same response to every loss.

Prepare for relevant recipients

A structured report may support contact with a service provider, legal adviser or appropriate authority. Where agreed and authorised, we prepare relevant material or correspondence and help coordinate the next step.

Keep responsibilities clear

An exchange, court or authority applies its own procedures. We do not claim special access or powers to freeze funds. Third-party engagements, referral arrangements and costs must be disclosed and agreed separately.

Maintain clear expectations

Recovery work involves actions and decisions outside an investigator’s control. We explain the evidence, practical limitations and progress without promising a guaranteed fund return. Fees and payment timing are agreed before paid work.

Start with the records you have

Provide a concise account, exact platform identity and any relevant public transaction identifiers. Never submit passwords, private keys or recovery phrases.